Find reliable langocity reviews, customer testimonials and truth on langocity scam and complaints

Langocity reviews have circulated over the internet claiming that it is a scam and is only after your money. Comments such as wrong and outdated courses, problems with downloads, and missing files are just some of the many negative comments the company has received. Surprisingly (or to put it more accurately: suspiciously), these comments have all been posted fairly recently and the time frame of when these comments were posted were all too close.

In response, the company has set up a webpage – langocity reviews dedicated to addressing the issues that have been given to the comnpany. With hundreds of customers being served every month, issues are bound to arise and some negative Langocity reviews will surely crop up. The company does not claim to be perfect and have dedicated themselves to continuous improvement and development in order to become the best place to learn foreign languages at the most affordable rate. They welcome, and highly encourage, customer feedback.

The most common complaint found in langocity reviews is that file downloading is so hard to do. In response, Langocity has made some changes in the way files are downloaded and included a download manager in their website. Through this small program, all files that need to be downloaded are conveniently placed on your desktop. This avoids the confusion of having to unzip all the files.

Another issue worth mentioning is the double billing of customers which consequently added to the Langocity scam issue. The company has a policy of immediately refunding double billings. All the customer has to do is to contact customer care after finding out that a product has been ordered more than once. Langocity has also upgraded their checkout process so that submitting the same item twice is avoided.

Another Langocity complaint is the slow, or negligible, customer service. Although Langocity serves hundreds of customers a month, it has been their policy to respond to every customer inquiry via email. It has been discovered, however, that these responses mostly end up in the customer’s spam or junk box and is most of the time never checked.

In order to make sure that Langocity’s responses are received by the customer, the company has embarked on another proactive approach of:

1. Reminding their customers to check their spam or junk box for the replies through videos and text messages.

2. Upgrading after-sales support by integrating the customer’s order history with their submitted requests and linking support requests to customer accounts. This assures customers that responses are faster.

3. Doubling their customer service agents.

With this in place, users are assured that support responses are directly answered within their accounts as well as in their email.

Langocity is a company that prides itself on quality products and immediate customer service. As a matter of fact, Langocity has given the A- Rating, see langocity reviews by the Better Business Bureau Review, which means that they have satisfactorily met all the standards of best practices when it comes to customer satisfaction. All the Langocity reviews, whether complaints or compliments, are answered and addressed to maximize customer satisfaction.