Langocity Complaints
Langocity is a source of comprehensive language instruction. Langocity Foreign Service courses are really helpful to learn a foreign language swiftly. We have bought highly effective language acquisition tools to the public to help them to learn a language quickly. We always take each customer’s comment seriously and strive to present the best linguistic service. In response to the customer’s comment we have taken significant steps to improve our customer service and made incredible changes in our system to keep our goodwill all over the world.
The most common Langocity complaint is concerned with downloading problem with our course files. We have found some Langocity reviews with the comment that we provide corrupted software to our customers; our course files would not download. In reply to these complaints we want to say that we provide to best instruction software and highly effective language acquisition tools, developed by the U.S. Foreign Service. These tools and tutorials help our people to capture new vocabulary of a foreign language quite easily. But, in the past, we provided our tutorials and course files .zip format, which acts as a huge source of customer’s dissatisfaction. Some of our customers failed to read the course files from zip folder and complained. Now, we have bought a new version of download manager, which automatically downloads all the tutorials and course file right to user’s desktop. Now, downloading problem is totally solved.
At present, double billing is totally disappeared in our system. Langocity has a policy to refund each double billing instantly. At the very beginning some customers click twice in our course ordering page or refresh it after a successful order and faced this kind of problem. But, we had refunded all the extra charges that our automated system took from the customers. Now we have upgraded our check out process and logic cart system to make it totally impossible to take double charge for the same course.
Another of Langocity complaints is that our customer service is very slow; we never reply customer’s questions. In response, we want to say that Langocity has a policy to response each customer’s inquiry immediately. But our reply always exits in our users spam box, which most of Langocity users do not check usually. This is just a misunderstanding. Now, we have added several text warnings and a video file to inform people to check their spam mails for our reply. Moreover, we have doubled the total number of customer care agents to reply customer’s questions immediately.
However, the complaints like, we just take charges but do not provide any instruction to learn a language, we provide backdated courses that do not contain enough tutorial to learn a language, are totally false. Perhaps someone did this intentionally to down our reputation. We just want to tell a simple fact now. Surprisingly, these comments have all been published fairly recently. Moreover, time frames of when these feedbacks were given were all too close. For these scam Langocity complaints we always request everyone to contact our customer care in case of any confusion and also request every interested learner to check our courses once before making any decision.
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