Langocity Reviews and Feedbacks
comprehensive language instruction. But there are some negative Langocity reviews over
the internet, which may given without any thought and these reviews are far away from
our premium linguistic services. In the face of various Langocity reviews, we have made
huge changes to our learning procedure, to our style by which the courses are presented
to our customers, and especially we have increased and smooth our customer service
department.
The most common issue for our negative reviews is the problem with downloading the
software and instruction files. This is due to the fact that in earlier period we had provided
our courses and instructions in .zip file format. Most of the usual internet user don’t
familiar with .zip file usage. So they failed to open the large audio files and instruction
files from .zip folder. To fix this issue of Langocity complaints, we have developed new
download manager, which do not need users to know how to read files from .zip folder.
Another issue of bad Langocity reviews in online is that some of Langocity customers
have been double billed. It is the policy of Langocity to repay all double billings. However,
we have upgraded our inspection process to make it more difficult to submit any order
twice. Moreover, we have 24 hours customer service department. If any of our potential
accidentally faces such problem, then we strongly suggest to contact our customer service.
The third and final reason of negative feedback has been revolving around late response
from Langocity customer service department. Even some customers have complained that
Langocity never reply any claims. However, we would like to notice that our replies end up
in the customer’s spam box, which most of our customers usually do not check. To resolve
this issue we have added some text advice and a video tutorial at our Customer Service to
remind the users to check their spam boxes. Moreover, we have improved our customer
service infrastructure.
Finally we would say that Langocity is not a scam. We are proud ourselves for our premium
linguistic services. We can strongly say that our language courses are very effective to
learn a second language within few days. If you see our e-books and language courses,
you will find that they are really helpful to learn a second language and the word orders
and pronunciations are excellent as well. Furthermore, if you have any question about our
services, we suggest you to contact our customer service department immediately.
Langocity Reviews - Langocity.com Reviews, Complaints and Compliments 